Customer service is the backbone of our business & it always has been, so here is a few tips so we are all clear on the purchasing rules and there is no misunderstandings.. but please if in doubt or you have a inquiry please call me or email me; i am very approachable for those special case by case situations.
Obviously shopping on line does have its barriers and the fit of a garments is one of them at least until you get to know the fit of the label you are purchasing. It is for this reason that we are happy to be more than accommodating when it comes to fittings. Communication and transparency on both parties is important, if living in Adelaide CBC and most metropolitan areas we are happy to even pop out with some sizes so you can try the garments on, send me an email anytime. In the interest of good customer service and ensuring we are delivering the service our customers require I am more than happy for you to email me and we can chat.
Your feedback is important to my ongoing business and my ongoing quality of exceptional customer service.
EXCHANGES: If for any reason the size of the garment does not fit we are happy to exchange within 7 working days. Subject to online availability. Best to email me direct to firstname.lastname@example.org as soon as you know a size exchange is required, we will check to see if the next size is available for shipping, and we will respond to your email (email is best its all in writing and date stamped) shipping back to us is at your cost and needs to be express post (email us the shipping number so we can track it)
For full price items only... As our commitment to you; we will send the new size off to you (exchanging a size, colour or style) we will pay for the new shipping to you (only once) we will email you the express post shipping number for your tracking.
ALL TAGS must still be attached to the item with no damage or make-up marks on the returned garment. (dry-cleaning costs will apply). Garment must be in original condition, item(s) must not be worn or washed. Return within 7 days of receiving your item(s).
RETURNS: Should a return need to be made you are asked to send an email to email@example.com with our full details, the garment and date purchased as well as the reason for the return. Please note we do not accept returns on all garments, garments and items must have their SWING TAGS attached exactly where we placed then and the garment must not be damaged in any way or have any marks or make-up marks on the returned garment , garment must be un-used & not have been worn or washed. (dry-cleaning costs will apply) (acceptance of the return is only at the desecration of socialfashion staff). Full inspection of garments are made before shipping. Please note we do not accept returns on any sale items
REPAIRS: all items are quality controlled and checked before they are shipped out, if for any reason there may be a quality issue we have the right to repair or exchange for another same item, if we are able to replace or repair then we are not liable to refund.
REFUND: If a refund is required it will be refunded the same way in which the items was originally purchased i.e. by Paypal or direct debit. Please allow 7 working days after item is received back to the office to be processed and payment made as transfers sometime takes time we will communicate processes to you via email. Please note we do not refund on sale items, marked down items, promotions or sample items.There is no refund for postage.